We DO NOT offer removals on work that was applied elsewhere, unless the client is having a new full set applied by us. In this case we offer a free removal, unless we feel that it will take longer than 15 minutes to remove the set due to poor work and excessive glue.
Any set that will take over 15 minutes to remove will incur a £25 removal fee in addition to the lash treatment.
We will not be held responsible for any damage to the natural lashes that has been caused by poor work elsewhere.
IMPORTANT: Here at Eyelash Excellence Ltd we do not offer refunds on lash treatments, but will always work with the client in the rare event of any issues that may arise.
If you encounter any problems with your extensions, then please let your therapist know immediately, and within any designated guarantee time offered by your therapist.
If any client experiences a problem with their lashes, then your therapist will do their best to work with that client to rectify the problem. However, please note that the products used on all clients are tried and tested and, as such, they do work – with satisfied clients returning week after week with healthy natural lashes and well-maintained extensions. In the rare event of a client experiencing any problems, it is usually as a result of improper aftercare, or they simply may not be a suitable candidate for lash extensions. Although eyelash extensions are a fantastic beauty treatment, there may be times when they are not suitable for everyone.
Please return for your infill within your designated time, after which you will be charged additionally for the extra work needed, and you may need a full set.
WE DO NOT OFFER INFILLS ON WORK THAT WAS CARRIED OUT ELSEWHERE.