We prefer not to remove work done by others, as we do not know how much or what products have been used to apply the extensions. However, we understand that in some cases the client may not be able to return to their old technician for a removal.
Removal of work done elsewhere: £30 (full consultation will be performed immediately prior to the removal)
Removal of “Eyelash Excellence” Extensions: Free
We will not be held responsible for any damage to the natural lashes that has been caused by poor work elsewhere.
IMPORTANT: Here at Eyelash Excellence Ltd we do not offer refunds on lash treatments, but will always work with the client in the rare event of any issues that may arise.
If you encounter any problems with your extensions, then please let your therapist know immediately, and within any designated guarantee time offered by your therapist.
If any client experiences a problem with their lashes, then your therapist will do their best to work with that client to rectify the problem. However, please note that the products used on all clients are tried and tested and, as such, they do work – with satisfied clients returning week after week with healthy natural lashes and well-maintained extensions. In the rare event of a client experiencing any problems, it is usually as a result of improper aftercare, or they simply may not be a suitable candidate for lash extensions. Although eyelash extensions are a fantastic beauty treatment, there may be times when they are not suitable for everyone.
Please return for your infill within your designated time, after which you will be charged additionally for the extra work needed, and you may need a full set.
WE DO NOT OFFER INFILLS ON WORK THAT WAS CARRIED OUT ELSEWHERE.