Every business, no matter how big or small, MUST have clear policies in place – in short: there is then no “grey area” between yourself and your client.
I still see so many posts on forums where this is conflict between the artist and the client, and this is usually due to a lack of policies but in place by that artist.
A simple way to ensure that your clients are aware and agree to your policies is to have them on your client consultation form, which they have to sign in agreement – these can either be done online or by the very simple pieces of paper.
Step by step policies:
Every lash artist runs their business differently, as such there is no one way to set your policies out, but here as some points that may assist:
Usually clients will contact you via phone, email, SM or website. If you have a website for them to book from then a simple way is to have all your polices on there and for them to make a booking they must tick the box to confirm that they agree – this is a very simple way to ensure there is no grey area as well as evidence if required to show that they agreed to your policies. If you do not have this in place, then on first contact you can email them over your polices which they must agree to be replying to the email that they agree. Or you can set out your initial patch test/consultation policies and then when they arrive for their patch test and consultation you can then go over the additional polices then and ask for a signature.
IN ALL CASES PLEASE ALWAYS GET SOME TANGIBLE EVIDENCE THAT THEY AGREE – either a ticked box online, a reply to an email that ‘they agree” or a signature.
This will always be your evidence if you need it.
We have included a list of editable form to assist you in the Extras section of LTT.